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In with service orchestration, out with SIAM

In with service orchestration, out with SIAM

Mike Mathews recently suggested the service desk of the future should reflect the consumer experience. There’s a compelling case for this, but there’s another way of looking at it too… What if the answer is not just about how the service desk can improve...

The Cloud Was Made for Countries like Germany

The Cloud Was Made for Countries like Germany

I recently visited a typical German company with 220 employees and 45 million Euros in revenues. According to the EU definition, this is a classic SMB (small and medium business) company. According to the same definition, 99 percent of all German companies are...