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A New Model for Customer Experience to beat Amazon

Don’t fight Amazon direct – go guerrilla or die?

The recently announced purchase by Amazon of Whole Foods shows clearly the intent and ability to mount a challenge in almost any aspect of retail. However, many retailers still struggle to put together a coherent answer to this challenge. Most default to ‘fo...

MANAGED SERVICES CATALYST FOR DIGITAL BUSINESS

Managed Services catalyst for digital transformation

We all talk about creating superior customer experience (CX) but do we realize how pervasive is the concept? Let me sight you a story to illustrate the fact. Even few years back whenever we bought an electronic product that had lithium battery had an instructi...