Mike Matthews

Currently In:

EMEIA Service Desk and Integrations Offerings Lead, Fujitsu

Further Information:

He has worked in the IT industry for over 18 years, moving to Fujitsu after 17 years working for other Global Service Providers, in February 2015.

Mike has worked in Offerings/Product Management for over 9 years, specifically in the Service Desk/End User Computing area, also having experience in Desktop, Engineering, Operations, Service and Project Management.

He is well known in the Service Desk arena, having spoken at various public events such as The Service Desk Institute Annual Conference in Edgbaston, Birmingham and at The Opus, Voice Biometric Conference in both New York and Amsterdam.

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Nine Trends that will Transform the Service Desk

Nine Trends that will Transform the Service Desk

Digitalization is pushing the boundaries of IT in the workplace. Professional-personal lines are now...

woman using lifebook outdoor_feat

Proactive, consumer-inspired – it’s time for the next-generation Service Desk

Businesses today face a stark reality: their employees are having fantastic experiences with technol...